A Northland business owner rang me last week. He’s been buying second-hand desk phones on TradeMe.
Not because he’s a bargain hunter. His phone system is a few years old and the handsets are dying, one by one. He can’t buy new handsets without replacing the entire system. And when he rings his provider, the answer is the same every time: “we only support the phone server.”
How businesses end up here
The company that sold him that system recently sold up to an Australian outfit. The local sales team is gone. There’s nobody left whose job it is to help him move forward — only people paid to keep the old thing barely alive.
So a grown business is propping up its phones with other people’s cast-offs from TradeMe.
It doesn’t have to be like that
We do modern business VoIP & phone systems in Whangārei (3CX), Teams calling, and business fibre — designed, installed and answered locally. When a handset dies, we sell you a handset. When you outgrow the system, we upgrade it. When you ring, a local answers.
If your phone provider has changed under you and you’re stuck, give me 15 minutes. No obligation — worst case, you’ll leave knowing your options. Get in touch.