Managed IT Support for New Zealand Business
Managed IT Support
The everchanging world of tech constantly amazes us with ways to run business efficiently. Alongside the innovation comes the know how to operate, install, and trouble shoot.
It might sound like a whole lot of gobbledy-gook to you - which is why we exist.
We take pride in being your IT superheroes, working alongside you, having your back,
to ensure you feel comfortable and confident in your digital space.
Our team of IT heroes are approachable, friendly, and know the ins and outs of the device you’re reading this on right now – so you don’t have to. We take pride in the challenges the tech world throws us, we’re constantly developing alongside it. Don’t ever feel afraid to ask us a question – IT is another language, and we’re your personal translators. Our IT Management is off the charts, our close-knit team perform like clock-work to ensure you have no need to doubt your devices.
How we get IT done:
Super Service
IT Security Companies have a habit of getting technical when talking IT – but not here at IT Live! We know what it’s like to not speak geek – we’ve been there ourselves – so we take the time to break things down to ensure everyone is on the same page.
24/7 Support
Whatever the time, and whatever the day – as your Managed IT Service Provider – we’re here to answer your questions and give you the support you need to continue business as usual!
Superhero team
Our IT Service Management turns our tech experts into IT Superheroes! Our team take pride in problem solving, and helping eachother along the way to ensure they provide the best possible solution to you. We are real people, with the power to speak tech and the personality of a fun aunt!
IT Infrastructure Management
In order to manage your digital space efficently, we look after all the techy policies, procedures, software, hardware, and third parties – keeping track of everything along the way to streamline the process.
“We feel completely secure with IT Live taking care of our cloud solutions.”
Glen Keeley
Cavalry Marketing & Design
Frequently asked questions
What is managed IT support?
Managed IT support is where an outside team (a managed service provider, or MSP) looks after your technology for a set monthly fee, instead of you calling someone only when it breaks. At IT Live that means we monitor your systems every day, run the helpdesk for your staff, keep Microsoft 365 and security up to date, and fix issues - often before you notice them.
How much does managed IT support cost in New Zealand?
Most managed IT support is priced per user, per month (ex GST), so the cost scales with your team rather than a big upfront bill. What you pay depends on how many staff and devices you have and the level of security and cover you need. We map your setup and give you a clear fixed monthly figure before you commit - no surprises.
Do you provide IT support across New Zealand?
Yes. We are based in Northland and support businesses across New Zealand, from Whangarei to Auckland and beyond. Most day-to-day support is delivered remotely by our Kiwi helpdesk, and we arrange on-site help when hardware or a project needs hands on the ground. You get one team that knows your business, not an offshore call centre.
What is the difference between managed IT support and break-fix?
Break-fix means you only pay when something goes wrong, so problems get caught late and costs are unpredictable. Managed IT support is proactive: we watch your systems, patch and secure them continuously, and head off issues early. Downtime drops, budgeting gets easy, and your team has someone to call the moment they are stuck.
What is included in your managed IT support plans?
Our LiveSupport plans include unlimited helpdesk, proactive monitoring and patching through NinjaOne, Microsoft 365 management, and security with Huntress threat detection, MFA and backup, plus a named contact and regular reviews. We tailor the plan to your size and risk, so you are not paying for cover you do not need.