Co-managed IT support in NZ — a whole team behind your one IT person
Keep your in-house IT — and add the tools, cover & specialist skills they don't have on their own.
Co-managed IT means we work alongside your existing IT person or team, not instead of them. You keep control of what matters to you, and we take the load off everywhere else — monitoring, security, after-hours cover & the hard projects. One local NZ partner, a predictable monthly cost, and no gap when your key person is on leave.
What co-managed IT actually is
Co-managed sits between doing it all yourself and handing the lot to an outsourcer. Your team stays in charge of the systems they know best. We plug into the same tools & fill the gaps — the specialist skills, the enterprise-grade toolset, and the extra pairs of hands.
The split is yours to set. Some clients want us on security & after-hours only; others want us running day-to-day tickets so their in-house person can focus on projects. If you’d rather hand over everything, that’s managed IT support — this page is for teams who want to keep their own IT and add to it.
When co-managed makes sense
You have one IT person
One person can’t cover leave, sickness or a resignation — that’s a key-person risk sitting in your business. Co-managed gives them a whole team behind them, so nothing stops when they’re away.
The team lacks a specialist
Most in-house teams are strong generalists, not deep experts in security, cloud & networking. We bring the specialist skills for the jobs that come up a few times a year, without you hiring for them full-time.
A big project is coming
Migrations, rollouts & upgrades swamp a small team that still has a help desk to run. We add surge capacity for the project — your people keep the lights on, we do the heavy lifting.
Two ways the split usually works
We take the tools & the load
Your team stays the face of IT for your staff. We run the monitoring, patching, security stack & backups underneath — the enterprise-grade tools you’d otherwise have to buy & learn. You get the platform and the reporting without the capital outlay.
We take a lane, you keep the rest
You pick the slice you want off your plate — after-hours & holiday cover, the help desk, or security. Your in-house person keeps the strategy & the systems they care about, and hands the rest to us. Clear ownership on both sides, agreed up front, and easy to shift as things change.
What your in-house team gets
Cover for leave & sickness
No more single point of failure. When your person is off, the work still gets done.
The full toolset
Monitoring, patch management, endpoint & email security and backup — our stack, ready to go, no licences for you to buy.
Specialist skills on tap
Security, cloud & networking experts to call on for the jobs your team doesn’t do every day.
A clear escalation path
When something’s beyond the in-house team, there’s a defined route to our engineers — not a dead end.
Surge capacity for projects
Extra hands when a migration or rollout lands, so day-to-day support doesn’t slip.
Stronger security
Enterprise-grade protection & monitoring across your fleet — see our cyber security for what that covers.
How we start
1. A conversation
We sit down with you & your IT person to understand your setup, the gaps & what you’d like to keep in-house. No pressure, no obligation.
2. A simple split
We agree who owns what — in writing — and set our tools up alongside yours. You see exactly where we start & stop.
3. We go live together
We take our lane from day one, and adjust as we learn your environment. The split can flex as your needs change.
What it costs
Co-managed is a predictable monthly cost, scoped to the split you choose — not an open-ended bill. You get our full toolset & team without buying the tools or hiring the specialists yourself, which usually costs less than the gaps it closes. Tell us your setup and we’ll quote it clearly.
Frequently asked questions
Does co-managed IT replace my in-house IT person?
No — that’s the whole point. We work alongside them, take the load they can’t carry alone, and give them a team to lean on. If you did want to hand everything over, that’s fully managed IT support instead.
How is co-managed different from fully managed IT?
Fully managed means we run all of your IT. Co-managed means you keep your own IT people and we fill the gaps — tools, cover, specialist skills & project capacity. You choose how much sits with each side.
Who’s in charge — us or you?
You are. Your team keeps control of the systems & decisions you want to own. We agree the split in writing so there’s no confusion about who does what.
What happens when our IT person is on leave?
We cover the gap. Because we’re already in your environment with our tools running, there’s no scramble & no downtime while they’re away.
Do we have to buy the monitoring & security tools?
No. We bring our full toolset — monitoring, patch management, endpoint & email security and backup — as part of the service, so you get enterprise-grade tools without the capital outlay.
Can you help with a one-off project rather than ongoing support?
Yes. We add surge capacity for migrations, rollouts & upgrades so your team isn’t stretched — and you can keep us on for ongoing co-managed cover or not, your call.
Give your IT person a team behind them
Let’s talk through where the gaps are & how a co-managed split could work for you. No obligation — just a clear next step.
Phone: +64 9 280 1780
Email: sales@itlive.co.nz