IT Live North Shore
Your IT heroes, based in Rosedale
Local support, security & cloud for Auckland — North Shore business – call 09 280 1780 or email sales@itlive.co.nz.
The team behind the whole crew
This is where IT Live started, and it’s still the engine room. Our biggest team of engineers works out of Saturn Place in Rosedale – close enough to be on-site anywhere on the Shore or across the bridge fast, and deep enough to handle the gnarly stuff other providers escalate.
The engine room
Our largest engineering team, based on Saturn Place, Rosedale. When it’s complicated, this is where it gets solved.
One fixed monthly cost
Day-to-day support, security & backup, Microsoft 365, networks & internet – no jargon, no surprises.
Proof, not promises
Independent security standards – Microsoft Secure Score over 70% & the 27 controls of SMB1001 Gold. Evidence your insurer will accept.
So what does “managed services” actually get you?
No airy-fairy promises – here’s what your monthly fee covers, in plain English.
Unlimited day-to-day support
Call, email or log a ticket & we deal with it – whatever it is.
- New staff member starting? We buy the laptop, set it up & sort the licences.
- Email won’t send, printer’s sulking, file’s vanished – fixed on the spot.
- No hourly clock running – 99% of what you ask for is just included.
- And we pick up the phone – no waiting two days for a call back.
Security you can prove
Not “trust us” – proof from independent bodies.
- We get your Microsoft Secure Score over 70% & keep it there – every IT Live client is.
- We work through the 27 controls of SMB1001 Gold – email security, MFA, backups, the lot.
- That’s what unlocks discounted cyber insurance – insurers want evidence, not promises.
- Don’t know your score? Ask us – we’ll show you how to check it in three clicks.
We watch IT so you don’t have to
24/7 monitoring plus a regular sit-down about your business.
- Monitoring tools running around the clock – we often call you before you know something’s broken.
- Regular business reviews: what’s drifted, what incidents happened, what’s coming next.
- Windows going out of support? Gear due for replacement? You’ll hear it from us first – no surprises.
The team
Dawid Sadie - Director
Dawid heads up IT Live from our Saturn Place office in Rosedale. He’s the one clients call when they want straight answers on strategy, budgets & the big picture – and he answers. No account manager in the middle, no waiting three days for a call back.
Terri Merrilees - Service Delivery Manager
Terri keeps every job, ticket & project moving. If something’s due, she knows exactly where it’s at – which is why nothing quietly falls off the end of a list here. She’s the reason “I’ll chase that up” actually means something.
Peter Menezes - Project Manager
Peter runs the projects that can’t run late – migrations, rollouts, office moves. Scoped, scheduled & delivered without the drama. If your business can’t afford a Monday morning that doesn’t work, Peter’s the one who makes sure it does.
The engineering crew
Johann Raubenheimer - Senior IT Engineer
The calm head on the complicated jobs. Johann turns up, sorts it, and explains what actually happened in plain English – no jargon, no talking down to you. When something’s already been escalated twice, it usually lands on his desk.
Stuart Leibbrandt - IT Engineer
Fast, thorough & good with people – Stuart’s the engineer clients ask for by name. He’ll fix the thing you called about, then quietly fix the two things you’d stopped noticing were broken.
James Jansen Van Rensburg - IT Engineer
From flaky wifi to full network rebuilds – if it’s got a cable (or should have), James is on it. He’s happiest in a comms cabinet turning something that used to be a mess into something that makes sense.
Brandon Gresse - Systems Engineer
The automation brain. Brandon builds the clever stuff behind the scenes that makes everything else run smoother – the scripts, the monitoring, the jobs that quietly do themselves so nobody has to remember them.
Jacques Bekker - IT Engineer
No drama, just fixed. Jacques works the queue so problems don’t get the chance to grow up – the small day-to-day tickets that, left alone, turn into next month’s outage.
Talk IT with us
Phone: 09 280 1780
Email: sales@itlive.co.nz
Visit: 12A Saturn Place, Rosedale, Auckland 0632
IT Live offices around New Zealand: Mt Wellington · Northland · Wellington