IT Services
IT starts with the right stuff
Every businesses needs are different. IT’s not one-size-fITs all. That’s why we customise every service to suit your needs. Plus, we only support and supply the latest, cutting-edge technology so you can trust you’re getting the best.
No extra fluff. No hidden costs. No shIT you don’t need. When you’re ready, browse all IT solutions.
Cutting edge tech - no shIT!
We’re not about selling you systems that don’t make sense. Yes, we like profIT as much as the next business, but that’s not what drives us. Our clients matter, we take IT personally, so we give the best advice, developing and implementing customised solutions to make your day-to-day easier.
The solutions we offer are the next generation of super tech. Of course, we’re not going to sell you what you don’t need. We design a technology suite tailored to your business, your team, and your future goals. Then we train you and your team on how to make it work best for you.
We monitor your data and system, ever vigilant, protecting your business from crypto villains, renegade virus’s, and ransomware attacks.
– we are the unsung heroes of the hidden realm of IT.
Managed IT Support
24/7 – our super IT engineers are on hand, ready for action at the first call for Help!
We’ve been there, seen IT, done IT, fixed IT! Fast! We’re there for you and your team 100% around the clock. Our industry-leading monitoring tools have saved our clients bacon (and their data!) sometimes without them ever knowing it needed saving! Whether we are your IT support or our expert engineers support your in-house IT team, we see ourselves as part of your team, proving our dedication time and time again.
We support businesses right across New Zealand from five offices. Northland business? Talk to our Whangarei team – engineers based on Reyburn Street, not driving up from Auckland.
IT Consulting
Smart, flexible IT solutions – IT’s what we do! Whether it’s a single aspect of your infrastructure or a comprehensive service audit, we work with you to model the ideal solution.
Adapt, pivot, perform – the modern world of IT is an ever-evolving beast and business agility is a must! Our consulting services walk you through flexible, scalable solutions that really work and are easy to implement, saving your business time and resources. Talk to our team today so we can help future proof you for tomorrow.
Project Management
Sometimes you just need someone you can trust to get IT done. That’s our speciality! We love getting stuck into IT! From strategy and planning to implementation for success, our experts leap IT projects in a single bound!
No matter what kind of IT project you have on your plate, we eat this stuff up! Yes, our team are experts, which means they are geeks, sure, but they’re also people. It’s this that makes us different. We take the geek speak out and help you understand what you need, how to get IT done, and do IT without the smoke and mirrors.
Data Security Management
As technology gets smarter, so do technology villains – which means as an IT company, we need to be even more vigilant. The security of your data is not something you can just set and forget. It needs to be managed by a team who knows what to look for, which is where our IT security audit services begin.
Businesses are growing and evolving faster than ever before and threats only increase as the digital economy comes of age. As change comes at us faster than a speeding bullet, our clients know that we’ve got their backs, that their most valuable asset – data – is secure. We are the watcher on the wall. If a cyber attack happens, we respond quickly, shielding your data, and restoring your systems before you can say ‘hold the door’.
Emergency Support
We are your first responder on the scene of any digital disaster. Our data, systems, and the way we communicate in this modern world, rely solely on our IT solutions running smoothly and safely. When something unforeseen happens, you need help NOW.
Our emergency support team is there for your business 24 hours a day, 7 days a week to ensure your infrastructure is protected, stable, and is easy to get back up and running if the unthinkable occurs. If you find yourself in trouble, or you just need a helping hand, we put it right – fast!
License Management
Understanding the dark art of software licensing and the ever-changing product suites can give an aspirin a headache. This is all before compliance is added to the list. IT Live have an inherent knowledge of what options will best suit your company and its future growth/direction.
License management is constantly evolving and only gets more complicated! Licenses govern the access and costs of your software, so make sure you’re covered with IT Live. Most of our clients run the LiveStack product bundle — one managed set of tools, one bill.
What does an IT service provider actually do?
An IT service provider (also called an MSP — managed service provider) takes over the day-to-day running of your technology: helpdesk for your staff, security monitoring, backups, Microsoft 365, hardware & the boring-but-critical stuff like patching. You get a whole IT department for less than the cost of one hire.
The test of a good one is not the brochure — it is response time when something breaks, and whether problems get caught before you notice them. Ask any provider you are comparing: who answers the phone, how fast, and what do they monitor overnight? (Our answers: a real engineer in NZ, and everything.)
What switching IT providers actually involves
Downtime is the first question, so here it is. A six-person office we moved from Google to Microsoft cut over after lunch on a Friday. Email moved over the weekend, the three laptops wiped & rebuilt, everyone working Monday morning. A couple of hours, total.
Bigger moves get a bigger window on purpose. 60 staff coming off Google Workspace ran over an Easter long weekend, so the outage sat on public holidays. DNS cut over Thursday afternoon (DNS points your email & website at the right place). 60 mailboxes & terabytes of files moved across, every laptop wiped and rebuilt onto Intune (Microsoft’s device management). At 6am on the Tuesday we met all 60 staff and set their phones up.
What we need from you
One ask, and we won’t dress it up. You have to get global admin access off your current provider – the top-level keys to Microsoft 365, Google or both, plus your DNS. It has to come from you, not us, and we tell you exactly what to ask for. If they stonewall you, bring your lawyer into it – we’ve never had to go that far.
The part people underestimate
It isn’t email. It’s the laptops. A 40-staff group already on Microsoft 365 still took the Christmas period to move off an old server into SharePoint, staggered one business at a time across their eight businesses, so none was down for long. Their email never moved. The work was wiping & rebuilding every machine from scratch, same as the other two jobs. Machines already joined to Intune are the exception – those don’t need it. Being on Microsoft already doesn’t make it a small job – the state of your machines decides that.
Migration is quoted up front as a fixed price, separate from your monthly managed services fee. Tell us what you’re running now and we’ll tell you what the move looks like.
Testimonials
IT Live has been our IT partner for over 8 years. They've been fantastic since day 1. We love their sense of humour - in this industry, you need IT!
Nicki Paramore
nsaTax
Thank you for the concerted effort and great service from all at IT Live during the changeover, it wasn’t a 5-minute job that’s for sure. Very professional, helpful in explaining things and prompt in sorting things out – as indeed Brandon was again today.
Bill Collins
Director,
LouvreTec
Frequently asked questions
What IT services does IT Live provide?
We cover the full stack for small and medium business: managed IT support and helpdesk, cloud IT and Microsoft 365, cyber security, modern workplace (Teams, laptops and mobile), IT products and connectivity, plus IT strategy. You can take the lot as a managed plan or bring us in for a single project.
What is an IT services provider (MSP)?
An IT services provider, or managed service provider (MSP), is your outsourced IT department. Rather than hiring in-house, you get a whole team - helpdesk, engineers, security specialists - for a predictable monthly cost. IT Live is a New Zealand MSP, so you get local people who learn your business and own the outcome.
Can you work alongside our existing IT person?
Yes, often. Plenty of clients have a capable in-house person or a part-time IT contractor and bring us in for the deeper work - security, cloud migrations, monitoring and after-hours cover. We are happy being your full IT department or the specialists your team leans on when it gets technical.
How do you price IT services?
Managed services are billed per user, per month (ex GST), so the cost tracks your team size. Projects - a migration, a security clean-up, an office move - are quoted upfront as a fixed price. Either way you see the number before we start.
Do you only work with certain industries or business sizes?
We work with small and medium New Zealand businesses across a range of industries - trades, professional services, not-for-profits and more. The tech under the bonnet is similar; what changes is the plan around it. We size the support to fit you, whether you are a team of 5 or 50.
How long does it take to switch IT providers?
It depends on how many machines you have & where your data sits, not on a fixed timetable. A six-person office with three computers moved from Google to Microsoft over one weekend – cut over after lunch on the Friday, everyone working on the Monday. 60 staff coming off Google Workspace took an Easter long weekend. A 40-staff group with eight businesses, already on Microsoft 365 but stuck on an old server, took the Christmas period, because we staggered it one business at a time. The size of the job is set by the machines, not the mailboxes. Every machine gets wiped & rebuilt unless it is already joined to Intune (Microsoft’s device management), so the more machines already on Intune, the smaller the job.
Will we have downtime when we switch IT providers?
Some, and we put it where it hurts least. The six-person office lost a couple of hours in total – we cut over after lunch on a Friday, moved the email over the weekend, wiped & rebuilt the laptops over the same weekend, and everyone was working Monday morning. Bigger moves get a bigger window on purpose. 60 staff came off Google Workspace over an Easter long weekend so the outage landed on public holidays, and a 40-staff group moved over the Christmas period one business at a time, so no business in the group was down for long.
What if our current IT provider won’t hand over access?
You’ll need global admin – the top-level keys – on whatever you’re moving off: Microsoft 365, Google, or both. Plus control of wherever your DNS is hosted. On one of our migrations that was sitting with the outgoing provider and had to be taken over. The request has to come from you, not from us, and we tell you exactly what to ask for. If they stonewall you, you can bring your lawyer into it. We’ve never had to go that far.
How much does it cost to move IT providers?
The migration is quoted up front as a fixed price, separate from the monthly managed services fee. What drives the work isn’t the email move – it’s how many laptops have to be wiped & rebuilt, and where your data currently sits. Machines already joined to Intune (Microsoft’s device management) don’t need wiping & rebuilding, so they cut the work down. That’s why 40 staff already on Microsoft 365 isn’t automatically the smaller job next to 60 staff coming off Google Workspace.
Is switching easier if we’re already on Microsoft 365?
Not automatically. A 40-staff group already on Microsoft 365 kept their email exactly where it was, but all their data had to come off an old server into SharePoint, and every laptop still had to be wiped & rebuilt. It ran across the Christmas period, staggered one business at a time across their eight businesses. Machines already joined to Intune (Microsoft’s device management) are the exception – those don’t need wiping & rebuilding. The platform is not the job. Where your data sits & what state your machines are in is the job.